gmene Terms & Conditions — Please Read Carefully

Section 1.1

Age and Residency Requirements

To register and use gmene, you must meet all of the following eligibility criteria without exception:

• You must be at least 21 years of age at the time of registration.
• You must not be excluded from gambling by any self-exclusion order or court order applicable to you.
• You must register using your own true and accurate personal details — not those of any other person.
• You must not hold more than one account on gmene. Duplicate accounts will be suspended and associated funds may be voided.

Section 2.1

Registration Process

Registration on gmene is free of charge. You are required to provide accurate and complete information during registration, including a valid email address and, where requested, a valid mobile number linked to your bKash, Nagad, or other registered payment method. gmene reserves the right to reject any registration application or close any account at its sole discretion without being required to provide a reason.

Section 2.2

Account Security Obligations

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. gmene will not be liable for any loss arising from unauthorised use of your account where you have failed to keep your credentials secure. If you suspect that your account has been accessed by an unauthorised person, you must contact support immediately at [email protected].

Section 2.3

One Account Per Player

Each player may hold only one active account on gmene. If duplicate accounts are detected, gmene reserves the right to suspend all associated accounts, void any winnings, and retain any deposits pending investigation. Players found to have operated multiple accounts may be permanently banned from the platform.

Section 3.1

Deposit Rules

All deposits must be made using payment methods registered in your own name. Third-party deposits are not permitted. Deposits are credited to your account upon confirmation from the relevant payment provider. The minimum deposit amount is ৳100. gmene reserves the right to request supporting documentation for any deposit transaction.

• Deposits via bKash and Nagad are credited instantly upon payment confirmation.
• Card deposits (Visa, Mastercard) may be subject to processing times determined by the issuing bank.
• gmene does not charge fees on standard deposits, but your payment provider may apply its own charges.

Section 3.2

Withdrawal Rules

Withdrawals will be processed to the same payment method used for the originating deposit wherever technically possible. gmene reserves the right to request KYC documentation before processing any withdrawal request. Withdrawals will not be processed until any applicable wagering requirements attached to bonus funds have been met in full.

• Standard withdrawal processing time is within the same business day for mobile wallet methods.
• gmene may delay or decline withdrawal requests where fraud, money laundering, or terms violations are suspected.
• The minimum withdrawal amount is ৳500. Requests below this threshold will not be processed.

Section 4.1

Wagering Requirements and Bonus Conditions

All bonuses issued by gmene are subject to wagering requirements unless explicitly stated otherwise in the relevant promotion. Standard wagering requirements range from 10x to 30x the bonus amount. The following conditions apply to all bonus claims:

• Bonuses may only be claimed by the account holder to whose account they are awarded. Transfer of bonuses between accounts is prohibited.
• gmene reserves the right to withdraw any bonus, free spin, or promotional credit if fraudulent activity or abuse of the bonus system is detected.
• Bonuses are valid for the period specified in the relevant promotion. Unused or unmet bonuses expire automatically upon the stated deadline.
• Winnings generated from bonus funds are subject to the same wagering requirements as the bonus itself before they can be withdrawn as real money.

Section 5.1

Placing Bets

By placing a bet on gmene, you agree that the bet is final once confirmed. gmene does not accept cancellation requests for confirmed bets except where the platform has made a demonstrable technical error. Bets placed on suspended or closed markets will be voided and stakes returned to the player's account. Odds are subject to change at any time before a bet is confirmed and accepted.

Section 5.2

Technical Failures

In the event of a technical failure — including server outages, software errors, or connectivity interruptions — gmene reserves the right to void affected bets and return stakes to players. gmene will not be held liable for losses arising from such technical disruptions beyond the return of the original stake amount. We will endeavour to resolve technical issues as swiftly as possible and communicate any material outages to affected players.

Section 5.3

Maximum Payout Limits

gmene applies maximum payout limits per bet and per event. These limits are displayed in the relevant sports betting or casino markets at the time of placing a bet. Any winnings that exceed the stated maximum payout limit will be capped at that limit, regardless of the calculated return. gmene reserves the right to amend maximum payout limits at any time without prior notice.

Section 8.1

Suspension by gmene

gmene reserves the right to suspend or close any account at its sole discretion, including where: a breach of these Terms is suspected or confirmed; unusual betting patterns indicative of fraudulent activity are detected; KYC verification remains incomplete after a reasonable request period; or a player is identified as being excluded from gambling by a self-exclusion order. Where an account is suspended pending investigation, access to funds may be restricted during that period.

Section 8.2

Voluntary Account Closure

Players wishing to close their account voluntarily may do so by contacting the gmene support team at [email protected]. Upon account closure, any remaining balance in the account (net of any bonus funds that have not met their wagering requirements) will be returned to the player via their registered payment method, provided that all outstanding verification requirements have been satisfied.